Day 1 - 5 October 2022
09:50AM
Gautam M Shah
Chief Product Officer, VP
Carelon

04:40PM - Day 1
View Chair’s Closing Remarks

10:00AM - Day 1
View Presentation: Achieving the Promise of Digital Transformation in Healthcare

09:50AM - Day 1
View Chair’s Opening Remarks
Chair’s Opening Remarks
TECHFORGE
10:00AM
Gautam M Shah
Chief Product Officer, VP
Carelon

04:40PM - Day 1
View Chair’s Closing Remarks

10:00AM - Day 1
View Presentation: Achieving the Promise of Digital Transformation in Healthcare

09:50AM - Day 1
View Chair’s Opening Remarks
Presentation: Achieving the Promise of Digital Transformation in Healthcare
To follow soon …
10:30AM
Estelle Shaw-Latimer
Digital Transformation Director & Head of Digital Channels
Citi
Matt Medley
Industry Director – A&D Manufacturing
IFS

10:30AM - Day 1
View Panel: Leading Your Organization’s Digital Transformation Journey
Jonathan Alloy
Industry Expert

10:00AM - Day 2
View Chairperson’s Welcome

09:45AM - Day 1
View Chairperson’s Welcome

04:20PM - Day 1
View VIRTUAL PRESENTATION: Breaking Down Silos for Collaborative Transformation

04:10PM - Day 1
View Presentation: Breaking Down Silos for Collaborative Transformation

10:30AM - Day 1
View Panel: Leading Your Organization’s Digital Transformation Journey
Joe Calder
Fellow
British Computer Society

10:30AM - Day 1
View Panel: Leading Your Organization’s Digital Transformation Journey
Radha Penekelapati
Vice President, Customer Success
Cruise

10:30AM - Day 1
View Panel: Leading Your Organization’s Digital Transformation Journey
Panel: Leading Your Organization’s Digital Transformation Journey
- Unique business needs: how to know what transformative technologies are right for you.
- Building a cohesive business strategy for digital transformation – Who are the key stake holders involved and do you need dedicated C-Level representation and department, or is this every employee’s responsibility?
- Defining strategies for working with multiple stakeholders and combatting internal resistance to change – How might this differ depending upon business size, industry, and culture?
11:10AM
Leslie Chau
Director, Product Management - Watson Orchestrate & Automation Foundation Software
IBM

11:10AM - Day 1
View Presentation: AI and Automation – Creating the Workforce of the Future

11:40AM - Day 1
View Panel: A Roadmap for a Happy Digital Workforce
Presentation: AI and Automation – Creating the Workforce of the Future
- Discussion of Digital Labor’s transformative effect on employee productivity.
- Which workers should have access to AI and automation, and how does the technology change their job?
- Strategies to ensure continued security of business operations when introducing Digital Employees to the workplace.
11:40AM
Jonathan Alloy
Industry Expert

10:00AM - Day 2
View Chairperson’s Welcome

09:45AM - Day 1
View Chairperson’s Welcome

04:20PM - Day 1
View VIRTUAL PRESENTATION: Breaking Down Silos for Collaborative Transformation

04:10PM - Day 1
View Presentation: Breaking Down Silos for Collaborative Transformation

10:30AM - Day 1
View Panel: Leading Your Organization’s Digital Transformation Journey
Andrew Hartwyk
Senior Director of Product Management
brightfin

11:40AM - Day 1
View Panel: A Roadmap for a Happy Digital Workforce
Bruce Wang
Director of Engineering
Netflix

11:40AM - Day 1
View Panel: A Roadmap for a Happy Digital Workforce
Leslie Chau
Director, Product Management - Watson Orchestrate & Automation Foundation Software
IBM

11:10AM - Day 1
View Presentation: AI and Automation – Creating the Workforce of the Future

11:40AM - Day 1
View Panel: A Roadmap for a Happy Digital Workforce
Mark Christianson
Digital Experience Delivery Senior Lead
Mars

11:40AM - Day 1
View Panel: A Roadmap for a Happy Digital Workforce
Sarika Tyagi
Senior Digital Product (Technical) Leader
Amazon

11:40AM - Day 1
View Panel: A Roadmap for a Happy Digital Workforce
Panel: A Roadmap for a Happy Digital Workforce
- Exploring the different ways in which a digital workplace framework unifies your disconnected employee technologies.
- How to effectively utilise new design concepts to enable enhanced productivity.
- What leadership skills are required to lead in this new digital world?
- Exploring which transformative and immersive technologies are right for your organization and how they can help your employees and business thrive.
12:20PM
Lunch & Networking
01:20PM
Praveen Kesani
CTO & Head of Transformation
Wells Fargo

01:20PM - Day 1
View Presentation: Intelligent Automation in Commercial Banking
Presentation: Intelligent Automation in Commercial Banking
Important takeaways from the session:
- Need for planning and governance before embarking on Robotic Process Automation Implementations
- Combining bots with other composite capabilities like OCR, doc management, ML/AI
- Lifecycle management for your automation footprint
01:50PM
Bhavana Bartholf
Global Head - Digital & Sales Strategy
Former Microsoft

10:30AM - Day 1
View VIRTUAL PRESENTATION: Leading Your Organization’s Digital Transformation Journey

01:50PM - Day 1
View Pre-Recorded Presentation: Leading Your Organization’s Digital Transformation Journey
Pre-Recorded Presentation: Leading Your Organization’s Digital Transformation Journey
- Unique business needs: how to know what transformative technologies are right for you.
- Building a cohesive business strategy for digital transformation – Who are the key stake holders involved and do you need dedicated C-Level representation and department, or is this every employee’s responsibility?
- Defining strategies for working with multiple stakeholders and combatting internal resistance to change – How might this differ depending upon business size, industry, and culture?
(This is a Pre-recorded Presentation)
02:20PM
Cedric Savarese
Founder and CEO
FormAssembly

02:20PM - Day 1
View VIRTUAL PRESENTATION: The Importance of Data Stewardship In an Era of Diminished Customer Trust

02:20PM - Day 1
View Presentation: The Importance of Data Stewardship In an Era of Diminished Customer Trust
Presentation: The Importance of Data Stewardship In an Era of Diminished Customer Trust
In recent years, data breaches have contributed to lost customer trust in all industries. Organizations must re-establish this trust in order to be successful in today’s digital age. What is the best way to rise to this challenge? The answer is better data stewardship.
In this presentation, FormAssembly CEO Cedric Savarese breaks down the definition of data stewardship and walks through key steps any organization can follow to become a better steward of customer data. With this information, organizations will be able to gain back invaluable trust and set themselves up for success in 2022 and beyond.
02:40PM
Coffee & Networking in the Exhibition Area
03:00PM
John Summers
Chief Technology Officer
Trusona

03:00PM - Day 1
View Presentation: Passkeys – A Breakthrough in CX is Happening Now – Are You Ready?

03:00PM - Day 1
View VIRTUAL PRESENTATION: Passkeys – A Breakthrough in CX is Happening Now – Are You Ready?
Presentation: Passkeys – A Breakthrough in CX is Happening Now – Are You Ready?
Today in the digital experience economy the business with the best customer experience (CX) wins. So why is the biggest obstacle to a great CX being completely overlooked by most business leaders today?
In this session you’ll learn about:
- The one change you can make to the sign-in experience that will:
- Delight your users
- Increase your revenues and customer satisfaction
- Leverage the huge CX investments being made by Apple, Google and Microsoft
- How to quickly deliver these new experiences to your business
- The right next steps to gain an advantage and outperform your competitors
03:20PM
Julio Feliciano
Senior Manager, Inclusive Design, Digital Pharmacy Solution
CVS Health

03:20PM - Day 1
View Fireside Chat: Accessibility – A Digital Transformation Imperative
Lisa Radloff
Senior Manager of Inclusive Design - Digital Retail Solution
CVS Health

03:20PM - Day 1
View Fireside Chat: Accessibility – A Digital Transformation Imperative
Fireside Chat: Accessibility – A Digital Transformation Imperative
- What do we mean by Accessibility? And why it is more important than ever.
- Understanding that Digital accessibility is a practice, not a project.
- Exploring the (Surprising!) Advantages of Accessibility.
- Discussing how to Achieve Accessibility and analysing the right technologies to do so.
03:50PM
Gregory Niver
Account Executive
Nintex

03:50PM - Day 1
View Presentation: Process Discovery – The Key to Successful Digital Transformation
Presentation: Process Discovery – The Key to Successful Digital Transformation
Poor understanding of existing processes is often a huge challenge for digital transformation leaders. It can hide potential automation opportunities, lengthen automation time to value, and increase process deviations. In this session. we will discuss how implementing automated process discovery can reduce data collection time, identify the most efficient process paths and set up your digital transformation initiative for success.
04:10PM
Jonathan Alloy
Industry Expert

10:00AM - Day 2
View Chairperson’s Welcome

09:45AM - Day 1
View Chairperson’s Welcome

04:20PM - Day 1
View VIRTUAL PRESENTATION: Breaking Down Silos for Collaborative Transformation

04:10PM - Day 1
View Presentation: Breaking Down Silos for Collaborative Transformation

10:30AM - Day 1
View Panel: Leading Your Organization’s Digital Transformation Journey
Presentation: Breaking Down Silos for Collaborative Transformation
Content To Follow Soon…
04:40PM
Gautam M Shah
Chief Product Officer, VP
Carelon

04:40PM - Day 1
View Chair’s Closing Remarks

10:00AM - Day 1
View Presentation: Achieving the Promise of Digital Transformation in Healthcare

09:50AM - Day 1
View Chair’s Opening Remarks
Chair’s Closing Remarks
04:45PM
Close of Day 1
Bonus Content: Co-located AI & Big Data Expo
Your ticket also grants access to the co-located AI & Big Data Expo tracks on Day 1 and Day 2 exploring:
Day 1 – Enterprise AI
Day 2 – Applied Data & Analytics