Day 1 - 5 October 2022

09:50AM

Gautam M Shah

Chief Product Officer, VP

Carelon

Associated Talks:

04:40PM - Day 1

View Chair’s Closing Remarks

10:00AM - Day 1

View Presentation: Achieving the Promise of Digital Transformation in Healthcare

09:50AM - Day 1

View Chair’s Opening Remarks

View Full Info

Chair’s Opening Remarks

 

TECHFORGE

. Gautam M Shah, Chief Product Officer, VP, Carelon

10:00AM

Gautam M Shah

Chief Product Officer, VP

Carelon

Associated Talks:

04:40PM - Day 1

View Chair’s Closing Remarks

10:00AM - Day 1

View Presentation: Achieving the Promise of Digital Transformation in Healthcare

09:50AM - Day 1

View Chair’s Opening Remarks

View Full Info

Presentation: Achieving the Promise of Digital Transformation in Healthcare

To follow soon …

. Gautam M Shah, Chief Product Officer, VP, Carelon

10:30AM

Estelle Shaw-Latimer

Digital Transformation Director & Head of Digital Channels

Citi

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Matt Medley

Industry Director – A&D Manufacturing

IFS

Associated Talks:

10:30AM - Day 1

View Panel: Leading Your Organization’s Digital Transformation Journey

View Full Info

Jonathan Alloy

Vice President - Design Thinking

Credit Suisse

Associated Talks:

04:20PM - Day 1

View VIRTUAL PRESENTATION: Breaking Down Silos for Collaborative Transformation

04:10PM - Day 1

View Presentation: Breaking Down Silos for Collaborative Transformation

10:30AM - Day 1

View Panel: Leading Your Organization’s Digital Transformation Journey

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Joe Calder

Fellow

British Computer Society

Associated Talks:

10:30AM - Day 1

View Panel: Leading Your Organization’s Digital Transformation Journey

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Radha Penekelapati

Vice President, Customer Success

Cruise

Associated Talks:

10:30AM - Day 1

View Panel: Leading Your Organization’s Digital Transformation Journey

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Panel: Leading Your Organization’s Digital Transformation Journey

  • Unique business needs: how to know what transformative technologies are right for you.
  • Building a cohesive business strategy for digital transformation – Who are the key stake holders involved and do you need dedicated C-Level representation and department, or is this every employee’s responsibility?
  • Defining strategies for working with multiple stakeholders and combatting internal resistance to change – How might this differ depending upon business size, industry, and culture?
Moderator: . Estelle Shaw-Latimer, Digital Transformation Director & Head of Digital Channels, Citi
. Matt Medley, Industry Director – A&D Manufacturing, IFS
. Jonathan Alloy, Vice President - Design Thinking, Credit Suisse
. Joe Calder, Fellow, British Computer Society
. Radha Penekelapati, Vice President, Customer Success, Cruise

11:10AM

Leslie Chau

Director, Product Management - Watson Orchestrate & Automation Foundation Software

IBM

Associated Talks:

11:10AM - Day 1

View Presentation: AI and Automation – Creating the Workforce of the Future

11:40AM - Day 1

View Panel: A Roadmap for a Happy Digital Workforce

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Presentation: AI and Automation – Creating the Workforce of the Future

  • Discussion of Digital Labor’s transformative effect on employee productivity.
  • Which workers should have access to AI and automation, and how does the technology change their job?
  • Strategies to ensure continued security of business operations when introducing Digital Employees to the workplace.
. Leslie Chau, Director, Product Management - Watson Orchestrate & Automation Foundation Software, IBM

11:40AM

Jonathan Alloy

Vice President - Design Thinking

Credit Suisse

Associated Talks:

04:20PM - Day 1

View VIRTUAL PRESENTATION: Breaking Down Silos for Collaborative Transformation

04:10PM - Day 1

View Presentation: Breaking Down Silos for Collaborative Transformation

10:30AM - Day 1

View Panel: Leading Your Organization’s Digital Transformation Journey

View Full Info

Andrew Hartwyk

Senior Director of Product Management

brightfin

Associated Talks:

11:40AM - Day 1

View Panel: A Roadmap for a Happy Digital Workforce

View Full Info

Bruce Wang

Director of Engineering

Netflix

Associated Talks:

11:40AM - Day 1

View Panel: A Roadmap for a Happy Digital Workforce

View Full Info

Leslie Chau

Director, Product Management - Watson Orchestrate & Automation Foundation Software

IBM

Associated Talks:

11:10AM - Day 1

View Presentation: AI and Automation – Creating the Workforce of the Future

11:40AM - Day 1

View Panel: A Roadmap for a Happy Digital Workforce

View Full Info

Mark Christianson

Digital Experience Delivery Senior Lead

Mars

Associated Talks:

11:40AM - Day 1

View Panel: A Roadmap for a Happy Digital Workforce

View Full Info

Sarika Tyagi

Senior Digital Product (Technical) Leader

Amazon

Associated Talks:

11:40AM - Day 1

View Panel: A Roadmap for a Happy Digital Workforce

View Full Info

Panel: A Roadmap for a Happy Digital Workforce

  • Exploring the different ways in which a digital workplace framework unifies your disconnected employee technologies.
  • How to effectively utilise new design concepts to enable enhanced productivity.
  • What leadership skills are required to lead in this new digital world?
  • Exploring which transformative and immersive technologies are right for your organization and how they can help your employees and business thrive.
Moderator: . Jonathan Alloy, Vice President - Design Thinking, Credit Suisse
. Andrew Hartwyk, Senior Director of Product Management, brightfin
. Bruce Wang, Director of Engineering, Netflix
. Leslie Chau, Director, Product Management - Watson Orchestrate & Automation Foundation Software, IBM
. Mark Christianson, Digital Experience Delivery Senior Lead, Mars
. Sarika Tyagi, Senior Digital Product (Technical) Leader, Amazon

12:20PM

Lunch & Networking

01:20PM

Praveen Kesani

CTO & Head of Transformation

Wells Fargo

Associated Talks:

01:20PM - Day 1

View Presentation: Intelligent Automation in Commercial Banking

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Presentation: Intelligent Automation in Commercial Banking

To follow soon …

. Praveen Kesani, CTO & Head of Transformation , Wells Fargo

01:50PM

Laura Nunnery

Head of UX - Digital Infrastructure & Online Sales

Volvo

Associated Talks:

01:50PM - Day 1

View Presentation: Optimizing the Digital Experience for Your Consumers

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Presentation: Optimizing the Digital Experience for Your Consumers

  • Work from Home has created a new paramount challenge for IT Teams responsible for End User Computing. Now they manage thousands of offices, home offices.
  • In this session we will discuss how to:
    • Improve Visibility in new WFx environment.
    • Ensure End Users Productivity.
    • Control IT Spending in End User Computing.
. Laura Nunnery, Head of UX - Digital Infrastructure & Online Sales, Volvo

02:20PM

Cedric Savarese

Founder and CEO

FormAssembly

Associated Talks:

02:20PM - Day 1

View VIRTUAL PRESENTATION: The Importance of Data Stewardship In an Era of Diminished Customer Trust

02:20PM - Day 1

View Presentation: The Importance of Data Stewardship In an Era of Diminished Customer Trust

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Presentation: The Importance of Data Stewardship In an Era of Diminished Customer Trust

In recent years, data breaches have contributed to lost customer trust in all industries. Organizations must re-establish this trust in order to be successful in today’s digital age. What is the best way to rise to this challenge? The answer is better data stewardship.

In this presentation, FormAssembly CEO Cedric Savarese breaks down the definition of data stewardship and walks through key steps any organization can follow to become a better steward of customer data. With this information, organizations will be able to gain back invaluable trust and set themselves up for success in 2022 and beyond.

. Cedric Savarese, Founder and CEO, FormAssembly

02:40PM

Coffee & Networking in the Exhibition Area

03:00PM

John Summers

Chief Technology Officer

Trusona

Associated Talks:

03:00PM - Day 1

View Presentation: Passkeys – A Breakthrough in CX is Happening Now – Are You Ready?

03:00PM - Day 1

View VIRTUAL PRESENTATION: Passkeys – A Breakthrough in CX is Happening Now – Are You Ready?

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Presentation: Passkeys – A Breakthrough in CX is Happening Now – Are You Ready?

Today in the digital experience economy the business with the best customer experience (CX) wins. So why is the biggest obstacle to a great CX being completely overlooked by most business leaders today?

In this session you’ll learn about:

  • The one change you can make to the sign-in experience that will:
    • Delight your users
    • Increase your revenues and customer satisfaction
    • Leverage the huge CX investments being made by Apple, Google and Microsoft
  • How to quickly deliver these new experiences to your business
  • The right next steps to gain an advantage and outperform your competitors
. John Summers, Chief Technology Officer , Trusona

03:20PM

Julio Feliciano

Senior Manager, Inclusive Design, Digital Pharmacy Solution

CVS Health

Associated Talks:

03:20PM - Day 1

View Fireside Chat: Accessibility – A Digital Transformation Imperative

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Lisa Radloff

Senior Manager of Inclusive Design - Digital Retail Solution

CVS Health

Associated Talks:

03:20PM - Day 1

View Fireside Chat: Accessibility – A Digital Transformation Imperative

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Fireside Chat: Accessibility – A Digital Transformation Imperative

  • What do we mean by Accessibility? And why it is more important than ever.
  • Understanding that Digital accessibility is a practice, not a project.
  • Exploring the (Surprising!) Advantages of Accessibility.
  • Discussing how to Achieve Accessibility and analysing the right technologies to do so.
. Julio Feliciano, Senior Manager, Inclusive Design, Digital Pharmacy Solution, CVS Health
. Lisa Radloff, Senior Manager of Inclusive Design - Digital Retail Solution, CVS Health

03:50PM

Gregory Niver

Account Executive

Nintex

Associated Talks:

03:50PM - Day 1

View Presentation: Process Discovery – The Key to Successful Digital Transformation

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Presentation: Process Discovery – The Key to Successful Digital Transformation

Poor understanding of existing processes is often a huge challenge for digital transformation leaders. It can hide potential automation opportunities, lengthen automation time to value, and increase process deviations. In this session. we will discuss how implementing automated process discovery can reduce data collection time, identify the most efficient process paths and set up your digital transformation initiative for success.

. Gregory Niver, Account Executive , Nintex

04:10PM

Jonathan Alloy

Vice President - Design Thinking

Credit Suisse

Associated Talks:

04:20PM - Day 1

View VIRTUAL PRESENTATION: Breaking Down Silos for Collaborative Transformation

04:10PM - Day 1

View Presentation: Breaking Down Silos for Collaborative Transformation

10:30AM - Day 1

View Panel: Leading Your Organization’s Digital Transformation Journey

View Full Info

Presentation: Breaking Down Silos for Collaborative Transformation

Content To Follow Soon…

. Jonathan Alloy, Vice President - Design Thinking, Credit Suisse

04:40PM

Gautam M Shah

Chief Product Officer, VP

Carelon

Associated Talks:

04:40PM - Day 1

View Chair’s Closing Remarks

10:00AM - Day 1

View Presentation: Achieving the Promise of Digital Transformation in Healthcare

09:50AM - Day 1

View Chair’s Opening Remarks

View Full Info

Chair’s Closing Remarks

. Gautam M Shah, Chief Product Officer, VP, Carelon

04:45PM

Close of Day 1

Bonus Content: Co-located AI & Big Data Expo

Your ticket also grants access to the co-located AI & Big Data Expo tracks on Day 1 and Day 2 exploring:

Day 1 – Enterprise AI

Day 2 – Applied Data & Analytics