Day 1 - 9 November 2021
09:50AM
Duncan MacRae
Editor in Chief
TechForge

09:50AM - Day 2
View Welcome to Day 2

09:50AM - Day 1
View Welcome to Day 1
Welcome to Day 1
10:00AM
Roopak Chadha
Vice President, P&C Growth Leader
EXL

10:00AM - Day 1
View Presentation: Operationalizing AI and Cloud at Scale: Moving Enterprise to an AI Operating System (AI:OS)
Sumit Taneja
Global Head of Insurance Transformation and Hyperautomation
EXL

10:00AM - Day 1
View Presentation: Operationalizing AI and Cloud at Scale: Moving Enterprise to an AI Operating System (AI:OS)
Presentation: Operationalizing AI and Cloud at Scale: Moving Enterprise to an AI Operating System (AI:OS)
In today’s digital world, speed is the only sustainable differentiator. Integrating data-driven technologies like AI, Analytics, and the Cloud into an enterprise’s operations is critical for disruptive differentiation. Join us for real-world stories around enterprises that are redesigning their operating model to align with the new requirements of the AI Operating system (AI: OS).
- Convert real-world signals into clean operational data leveraging upstream AI solutions
- Redesign operations by code and embed analytics into operational data flows for greater intelligence
- Elevating the role of humans in AI/Cloud native operations
10:30AM
Shawn Fitzgerald
Research Director, Insights, World Wide Digital Transformation Strategies
IDC
Kat Higgins
Senior Open Transformation Principal
Red Hat

10:30AM - Day 1
View Panel Discussion: Enabling Your Organisation’s Digital Transformation Journey
Pertti Kujala
Director, Custom IoT and Smart Factory Solutions
Haltian

10:30AM - Day 1
View Panel Discussion: Enabling Your Organisation’s Digital Transformation Journey
Lewis Z. Liu
Co-Founder & CEO
Eigen Technologies

10:30AM - Day 1
View Panel Discussion: Enabling Your Organisation’s Digital Transformation Journey
Patrick McGill, MD
EVP, Chief Analytics Officer
Community Health Network

10:30AM - Day 1
View Panel Discussion: Enabling Your Organisation’s Digital Transformation Journey
Wes Rhodes
VP R&D and Technology Transformation
Kroger

10:30AM - Day 1
View Panel Discussion: Enabling Your Organisation’s Digital Transformation Journey
Panel Discussion: Enabling Your Organisation’s Digital Transformation Journey
This session will cover:
○ Building a cohesive business strategy for digital transformation – Who are the key stake holders involved and do you need dedicated C-Level representation and department, or is this every employees responsibility?
○ Defining strategies for working with multiple stakeholders and combatting internal resistance to change – How might this differ depending upon business size, industry and culture?
○ How can value and ROI for digital investment be quantified? And what specific KPIs can you put in place when working across many lines of business, teams and projects?
11:15AM
Sarah Angel-Johnson
CIO
Save the Children

11:15AM - Day 1
View Presentation: Digital Transformation 101 Toolkit
Presentation: Digital Transformation 101 Toolkit
Heard about digital transformation and not sure where to start? Mid-way into your transformation and want to take it to the next level? Tried it and it didn’t work at all? Join us for an engaging dialogue to learn three things that you can add to your toolkit to help with a successful change in mindset, strategic planning, and way of work.
11:45AM
Abhay Rajaram
Chief Customer Officer
Wrike

11:45AM - Day 1
View Presentation: Why You Need to Prioritize The Employee Experience in 2022
Presentation: Why You Need to Prioritize The Employee Experience in 2022
A positive employee experience is the foundation for operational excellence. When employees can focus on the aspects of their job that add the most value to the business, your customers benefit as well. But how do we provide an exceptional employee experience with so many variables and a changing business landscape? Organizations need to use technology to create environments where teams can thrive. In this session, Wrike’s Abhay Rajaram will provide recommendations on how to deliver employee experiences that separate you from your competition.
By the session’s end, you’ll learn:
- What the best employee experience will look like in 2022
- How to recalibrate your tech for modernization in a simplified, streamlined way
- How to maximize productivity and remove friction in the workplace
12:15PM
Samantha Paxson
Chief Experience Officer
CO-OP Financial Services

12:15PM - Day 1
View Presentation: Change Management for Consumer-centric Digital Transformation
Presentation: Change Management for Consumer-centric Digital Transformation
- How to manage organizational digital transformation keeping the consumer experience at the center of the process.
- The role of technology in the process – making sure a complete ecosystem emerges to make seamless, secure and convenient all digital services.
- The role of values in the process – working as partners within the organization and with outside stakeholders; communicating openly and honestly; demonstrating excellence; and commitment to change agency.
12:45PM
Thomas Gay
VP Global Services
BloomReach

12:45PM - Day 1
View Presentation: Unlocking Digital Commerce Growth
Presentation: Unlocking Digital Commerce Growth
- Exploring the application of AI and ML for utilizing customer and product data.
- Discussing approaches for improving acquisition, discovery, conversion and retention of customers.
- Driving customer engagement through personalized online experiences.
- 3 case study applications discussed.
01:15PM
Shawn Fitzgerald
Research Director, Insights, World Wide Digital Transformation Strategies
IDC
Renee Newman
Former EVP, Chief Strategy Officer
First Interstate Bank

01:15PM - Day 1
View Panel: The Hybrid Workplace is the Future – Can Employers Make it a Reality?
Panel: The Hybrid Workplace is the Future – Can Employers Make it a Reality?
- Discussing the evolution of the workplace and the opportunity to embrace new technologies for driving positive change.
- Using digital technologies to reinvent the employee experience and redesign organizations to be more agile and effective.
- Analysing the impact of automation, Machine Learning, robotics, AI, chatbots, digital twins and Big Data on driving business efficiencies.
02:30PM
Speed Networking Session
The TechForge Speed Networking session is your opportunity to meet with like-minded professionals for a round of 121 meetings, all handcrafted by our AI matchmaking engine, ensuring you meet with people with similar interests to you.
Build new connections, renew old ones, and supercharge your event experience by adding this session to your calendar today!
Helpful info on how to take part in this session can be found here.