Day 2 - 6 June 2024

10:00AM

Babak Abbaschian

Senior Director, Data Strategy and Analytics

Churchill Downs Incorporated

Associated Talks:

10:00AM - Day 2

View Chairpersons Welcome

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Chairpersons Welcome

Chairpersons welcome and opening remarks. 

. Babak Abbaschian, Senior Director, Data Strategy and Analytics, Churchill Downs Incorporated

10:15AM

Paul Hoerman

Head of Digital Ecosystem

Ferguson Enterprises

Associated Talks:

10:15AM - Day 2

View Presentation: Never lose sight of your people: Maintaining a team culture of growth

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Presentation: Never lose sight of your people: Maintaining a team culture of growth

  • Assessing the strengths and weaknesses of your brand and company culture, applying frameworks to outline desired results.  
  • Being open to new methods of communication with employees and customers, practicing what you preach. 
  • Avoiding silos and separating departments by encouraging both a top-down and bottom-up approach, promoting collaboration. 
. Paul Hoerman, Head of Digital Ecosystem, Ferguson Enterprises

10:50AM

Presentation: Ensuring effective change management in the current landscape

  • Important factors to consider when bringing about change to your organisation; for instance, cultural and economic impacts, implementing workplace champions to drive certain behaviours, and highlighting the importance of a flexible working culture. 
  • Looking at ways to understand the needs of all teams before change management is executed, and addressing exactly why such changes need to be made. 

11:10AM

Networking break

11:40AM

Manav Khatri

Executive, Director of Product Management, Global Digital Platforms & Strategy

Ford Credit

Associated Talks:

11:40AM - Day 2

View Panel: The shift from Customer Experience to Human Experience: How can we go the extra mile?

04:55PM - Day 1

View Fireside Chat: What does a successful digital transformation roadmap look like?

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Panel: The shift from Customer Experience to Human Experience: How can we go the extra mile?

  • Ensuring meaningful customer retention through brand storytelling, offering unique personalised experiences, encouraging loyalty. 
  • Conducting successful CX research to understand what the audience really wants, instead of just assuming. 
  • Connecting employee and customer experience to create a human experience and maximise business profit, whilst mimicking what a human does in a digital format. 
. Manav Khatri, Executive, Director of Product Management, Global Digital Platforms & Strategy, Ford Credit

12:25PM

Presentation: What makes an influential change management leader?

  • Remaining competitive and relevant in an increasingly digital world, being open to restructuring processes and resistant to change. 
  • Building a culture of disruptive innovation, investing in the right people and keeping them engaged. 
  • Listening more and talking less to bridge training or communication gaps, encouraging a two-way feedback system. 

12:55PM

Lunch networking break

01:55PM

Kamala Manju Kesavan

Director of Engineering

Visa

Associated Talks:

01:55PM - Day 2

View Panel: Digital transformation as a strategy for sustainability

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Arpitha Prakash

Head of Digital Technology

Lime

Associated Talks:

01:55PM - Day 2

View Panel: Digital transformation as a strategy for sustainability

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Panel: Digital transformation as a strategy for sustainability

  • Accomplishing environmental, social, and governance (ESG) goals with greener technologies such as 5G, blockchain, AR/VR, plus AI and data-driven processes. 
  • Working towards net zero by reducing the carbon footprint, opting for virtual over physical meetings whenever possible, choosing digital collaboration platforms etc. 
  • Using technology to boost consumer awareness when it comes to sustainability, such as digital marketing around eco-friendly practices. 
. Kamala Manju Kesavan, Director of Engineering, Visa
. Arpitha Prakash, Head of Digital Technology, Lime

02:40PM

Senior Representative, Dynamic Consultants Group

Associated Talks:

02:40PM - Day 2

View Presentation: Reflections on the changing face and future of digital transformation

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Presentation: Reflections on the changing face and future of digital transformation

  • More emphasis on wireless technologies such as 6G to enhance personalised customer experiences, using both humans and technology. 
  • Quantum computing to solve complex challenges and optimise processes across industries, such as healthcare, financial institutions, and global shipping companies. 
  • Better connections between software and hardware with IoT connected devices. 
. Senior Representative, Dynamic Consultants Group, ,

02:55PM

Seng Lin Shee

AVP of Architecture

GM Financial

Associated Talks:

02:55PM - Day 2

View Presentation: Managing capabilities and business processes with enterprise architecture

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Presentation: Managing capabilities and business processes with enterprise architecture

  • As a business grows and IT/software systems become more complex with tech sprawl, the organization needs to decide how to manage its technology stack effectively, while still being nimble/agile to support the business needs. 
  • How do we provide an overview of the enterprise technology landscape to decide on which areas to invest in? 
  • How do we ensure that we are not implementing solutions multiple times? 
  • How do we compare our technology stack with the industry? 
. Seng Lin Shee, AVP of Architecture, GM Financial

03:30PM

Day 2 chairperson’s closing remarks