• Start Time:
    04:30PM
  • End Time:
    05:10PM
  • Day:
    Day 1

Talk:

  • Vital considerations when deploying a step-by-step digital transformation roadmap; going back to basics when assessing data, teams, and objectives. 
  • Agile methodology frameworks which can be used to regularly analyse progress. 
  • Cross-functional collaboration approaches to ensure that everyone is in line with the same common goals. 

Associated Speakers:

Shilpa Green

Global Head of Omnichannel, Commercial IT

Gilead Sciences

Associated Talks:

04:30PM - Day 1

View Panel: What does a successful digital transformation roadmap look like?

View Full Info

Cecilia Sun

Independent Board Director, Providence Health Plan and Former Global Head of Customer Support, YouTube

Associated Talks:

11:40AM - Day 2

View Panel: The shift from Customer Experience to Human Experience: How can we go the extra mile?

04:30PM - Day 1

View Panel: What does a successful digital transformation roadmap look like?

View Full Info

Manav Khatri

Executive, Director of Product Management, Global Digital Platforms & Strategy

Ford Credit

Associated Talks:

11:40AM - Day 2

View Panel: The shift from Customer Experience to Human Experience: How can we go the extra mile?

04:30PM - Day 1

View Panel: What does a successful digital transformation roadmap look like?

View Full Info