• Start Time:
    11:40AM
  • End Time:
    12:20PM
  • Day:
    Day 2

Talk:

  • Ensuring meaningful customer retention through brand storytelling, offering unique personalised experiences, encouraging loyalty. 
  • Conducting successful CX research to understand what the audience really wants, instead of just assuming. 
  • Connecting employee and customer experience to create a human experience and maximise business profit, whilst mimicking what a human does in a digital format. 

Associated Speakers:

Cecilia Sun

Independent Board Director, Providence Health Plan and Former Global Head of Customer Support, YouTube

Associated Talks:

11:40AM - Day 2

View Panel: The shift from Customer Experience to Human Experience: How can we go the extra mile?

04:30PM - Day 1

View Panel: What does a successful digital transformation roadmap look like?

View Full Info

Abhishek Nayak

Co-founder and CEO

Appsmith

Associated Talks:

11:40AM - Day 2

View Panel: The shift from Customer Experience to Human Experience: How can we go the extra mile?

View Full Info

Manav Khatri

Executive, Director of Product Management, Global Digital Platforms & Strategy

Ford Credit

Associated Talks:

11:40AM - Day 2

View Panel: The shift from Customer Experience to Human Experience: How can we go the extra mile?

04:30PM - Day 1

View Panel: What does a successful digital transformation roadmap look like?

View Full Info