DAY 2 | GOLD TRACK
Human-centered Approaches to DTX
9:30 - 9:45
Chairperson's welcome
Chairpersons welcome and opening remarks.
9:45 - 10:25
Panel: Generative AI in Action – Real Use Cases Driving Business Impact
Generative AI is reshaping industries from finance and healthcare to manufacturing and retail. In this panel, leaders from multiple sectors will share real-world examples of how they are applying GenAI to solve industry-specific challenges, enhance innovation, and deliver measurable business outcomes.
The discussion will explore best practices for implementation, strategies for overcoming adoption hurdles, and how to align AI initiatives with broader transformation goals. Attendees will gain cross-industry insights into unlocking opportunities and accelerating digital transformation through generative AI.
10:30 - 11:00
Presentation: From Innovation to Impact: Making Digital Transformation Earn Its ROI
Digital transformation has become table stakes – but returns remain uneven. In this session, Dr Erin Boyd shares how AES reframed digital not as a technology agenda, but as a decision system grounded in economic discipline. Rather than focusing on tools or trends, the session examines how leaders make funding, prioritization, and adoption decisions – and why those choices determine whether digital investments show up in the P&L.
11:05 - 11:35
Presentation: The AI Agent Playbook for People Building on Top of APIs, Not Hype
AI agents are generating a lot of noise, but enterprise teams still need to work with the systems they already run: APIs, integrations, events, workflows, and governance models built over years. This session looks at what an actual AI agent playbook looks like for organizations building on top of that foundation, not starting from scratch. We’ll explore how agents connect to enterprise capabilities, where MCP and tool-based access fit, and why control, observability, and policy matter as much as intelligence. Attendees will leave with a clearer way to think about where agents add value, where they add risk, and how to tell the difference.
11:35 - 12:05
Networking Break
12:05 - 12:15
Presentation: From Change Fatigue to Change Readiness: Designing Digital Transformation Around the People Behind the Product
Digital transformation often creates an unintended burden: new tools, workflows, and expectations layered onto already complex product organizations. The result is change fatigue, weak adoption, and limited business impact—especially when teams still operate in silos. In this fast-paced 10-minute session, we’ll explore how a human-centered, data-centric approach can connect product information from inception to end of life, making transformation easier to adopt and sustain. By reducing reliance on disconnected documents and fragmented systems, organizations can improve collaboration, strengthen trust in decisions, and deliver better outcomes, achieving short-term wins while building a resilient foundation for long-term innovation.
12:20 - 12:40
Presentation: When 'Later' Costs $1.2 Billion
12:45 - 13:15
Presentation: Transforming the DMV - How a Legacy Agency Scaled Digital Services and AI State-wide
This session will share the ongoing journey of transforming one of largest customer facing Government agencies in the nation into a “digital first” service delivery organization via rapid change accelerators involving Intelligent Automation, Artificial Intelligence, Digital Credentials, Decision-making Intelligence and Process Leaning.
13:15 - 14:05
Lunch Break
14:05 - 14:35
From Silicon Valley to City Hall: Driving Public Innovation in San José
San José stands at the forefront of municipal innovation, leveraging its position in the heart of Silicon Valley to pilot new approaches to public service delivery, digital infrastructure, and inclusive economic growth. This session will explore how the City is advancing data-driven governance, fostering public-private partnerships, and investing in emerging technologies such as AI, smart infrastructure, and broadband expansion. Stephen will highlight lessons learned from deploying innovation at scale, balancing speed with equity, and experimentation with accountability, while ensuring that technological progress translates into tangible benefits for all residents.
14:40 - 15:10
Presentation: From Data to Dollars: Dow's AI Transformation
AI is no longer a technology experiment, it’s a business transformation engine. In this session, Chris Bruman explores how organizations can unlock real value from AI by treating data as a strategic asset, not a byproduct. Drawing on enterprise-scale experience, Chris will outline five critical pillars: building trusted data foundations, aligning AI to business outcomes, activating high‑impact use cases across operations and customer experience, and governing AI responsibly at scale. Attendees will leave with practical insights on how to move beyond pilots, earn executive confidence, and use AI to drive measurable growth, productivity, and competitive advantage.
15:15 - 15:55
Fireside Chat: From Quick Wins to Lasting Impact: Making Decisions That Strengthen Long-Term Transformation
Balancing immediate results with a long-term strategy is key to successful transformation. Participants will explore how to deliver quick wins that build momentum while keeping sight of broader organisational goals.
The discussion will cover aligning stakeholders, managing expectations, and maintaining focus during complex change initiatives. Attendees will also discover practical approaches to create a roadmap that balances short-term achievements with sustainable, long-term transformation success.
