DAY 1 | GOLD TRACK
Digital Transformation in Action
09:25 AM - 09:40 AM
Chairperson’s welcome
Chairpersons welcome and opening remarks.
09:40 - 10:20
Fireside Chat: My Transformation Stalled – What's Gone Wrong?
In this session, we will explore why many transformation initiatives lose momentum and struggle to deliver results. Participants will learn to identify common obstacles, from unclear objectives and resistance to change, to cultural barriers and insufficient measurement of impact. We will discuss practical strategies for diagnosing issues early, re-engaging stakeholders, and reigniting progress. Attendees will also discover actionable approaches to get stalled transformations back on track and ensure long-term success.
10:25 - 10:55
Presentation: Workflow Automation to Agentic Intelligence – End-to-End Transformation in Financial Services
This session examines the shift from traditional workflow automation to agentic intelligence in large-scale financial services. Drawing on real enterprise transformations, it shows how organizations can move from task-based automation to end-to-end, self-orchestrating operations that combine workflow, decisioning, robotics, and responsible AI.
Attendees will learn practical architecture, governance, and operating models to scale automation securely and compliantly, prioritize high-value use cases, and measure business impact as they progress toward supervised autonomy.
11:00 - 11:30
Presentation: Digital Transformation That Actually Works: From Idea to Impact
Everyone is talking about digital transformation, but most initiatives stall, overcomplicate, or fail to deliver meaningful results. The problem isn’t the technology. It’s the disconnect between business goals and execution. In this session, JBS Dev breaks down what digital transformation actually means in practice and how to approach it in a way that drives measurable impact. Instead of focusing on tools, trends, or buzzwords, this talk centers on solving real business problems through pragmatic, outcome-driven solutions.
11:30 - 12:00
Networking Break
12:00 - 12:30
Presentation: Human + AI: Augmenting Workforces for Smarter, Faster Transformation
AI doesn’t replace people — it empowers them. This presentation explores how combining human creativity with AI-driven insights is creating new ways of working, improving decision-making, and accelerating transformation outcomes. Attendees will learn practical frameworks for deploying AI to enhance, not disrupt, the workforce.
12:35 - 12:55
Presentation: Streamlining the CX Journey: Driving Value by Eliminating Support Friction
When technical deployment outpaces human readiness, organizations experience “digital friction”: low adoption, poor data integrity, and a fragmented Digital ecosystem. This session explores how to shift from static training to adaptive, context-aware learning, embedded directly in the digital applications, reducing cognitive load and accelerating time to proficiency.
12:55 - 14:00
Lunch Break
14:00 - 14:40
Panel: Measuring Success: ROI of AI and Automation in Business Transformation
In this session, we will explore how organisations can measure the impact of AI and automation initiatives to demonstrate real business value. Participants will learn practical approaches to quantify ROI, track performance, and balance short-term gains with long-term transformation goals. We will discuss the importance of linking technology outcomes to business objectives, setting clear metrics, and communicating results effectively to stakeholders.
Attendees will also discover tools and strategies to optimise AI and automation investments, maximise efficiency, and ensure sustainable transformation success.
14:45 - 14:55
Presentation: The Exit Strategy from Microsoft and Google
15:00 - 15:20
Fireside Chat: How AT&T Turned Copilot into Measurable Business Impact
What does enterprise AI adoption look like when it actually works? AT&T scaled Microsoft 365 Copilot to a large and growing user base in a matter of weeks — achieving a remarkable adoption rate and significant monthly business value. In this Q&A, Prosci’s Romona Brown sits down with leaders from AT&T and Microsoft to unpack the people-first strategy behind the results, and how this momentum continues as adoption expands and business impact deepens.
- What you’ll hear: How AT&T overcame change fatigue, governance complexity, and a competing internal AI platform, and why structured change management was the difference between a rollout and a result.
- What you’ll take away: Concrete, proven practices for driving measurable AI adoption ROI in your own organization, straight from the teams who delivered it.
15:20 - 15:50
Networking Break
15:50 - 16:30
Panel: Unifying Teams for Successful Digital Transformation: Strategies for Engagement and Collaboration
4:35 - 5:05
Presentation: Igniting Enterprise‑Level Digital Transformation - From Rethinking the Business to Applying AI at Scale
This session will explore how a “rethink‑first, then apply AI” approach guided Constellation’s multi‑year digital transformation and expanded into a portfolio of strategic, enterprise‑wide impact. Digital transformation is often misunderstood as a technology upgrade—but real, enterprise‑level change begins by rethinking how people work, how value is created, and how operating models must evolve before AI is ever applied.
This keynote unveils how Constellation turned that mindset into action, transforming an exploratory digital effort into a modernized, AI‑enabled operating model that is now delivering measurable value.
