Day 2 - 1 December

10:00AM

(GMT)

Christina Lovelock

Author, Speaker, Coach

Associated Talks:

10:00AM - Day 2

View Human-centred Approaches to DTX: Chairperson’s Welcome

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Human-centred Approaches to DTX: Chairperson’s Welcome

Chairpersons welcome and opening remarks. 

. Christina Lovelock, Author, Speaker, Coach,

10:15AM

(GMT)

Presentation: Unleashing the Power of AI and Analytics

  • Reviewing the use of AI and analytics to enhance your business efficiency. 
  • Exploring how AI helps recognize customer intent and how this enhances customer connection.  
  • Reviewing AI-powered solutions that can be deployed quickly and cost-effectively. 

10:45AM

(GMT)

Keynote Presentation: Monitoring the Impact of Your Digital Transformation

  • The methods of how to analyse your Digital Transformation journey. 
  •  What are the key signs of a successful digital transformation strategy?  
  •  Exploring the intrinsic connection of an employee, a consumer, and the end-user and the impact this has on your Digital Transformation Journey. 

11:15AM

(GMT)

Dave Drodge

Legal and Compliance Digital Transformation Lead

Roche

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Sarah Ilieva

Head of Digital Experience

Royal Botanic Gardens, Kew

Associated Talks:

11:15AM - Day 2

View Panel: How Can CX be Successfully Renewed by Digital Technology?

12:10PM - Day 2

View Presentation: Digital Transformation for a Unified view of the Customer

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James Towle

Director for New Business Models

Jaguar Land Rover

Associated Talks:

11:15AM - Day 2

View Panel: How Can CX be Successfully Renewed by Digital Technology?

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Katya Denike

Chief Product Officer

Holland & Barrett

Associated Talks:

11:15AM - Day 2

View Panel: How Can CX be Successfully Renewed by Digital Technology?

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Panel: How Can CX be Successfully Renewed by Digital Technology?

  • Reviewing the digital technologies which allow for seamless and consistent customer interactions, such as Automation, Machine Learning, AI and Chatbots. 
  • Addressing the cultural and organizational changes required to successfully implement digital-driven CX renewal. 
  • How to strike a balance between digital enhancements and maintaining the human touch in customer interactions. 
  • Real-world examples of companies that have effectively renewed their CX through digital technology. 
Moderator: . Dave Drodge, Legal and Compliance Digital Transformation Lead, Roche
. Sarah Ilieva, Head of Digital Experience, Royal Botanic Gardens, Kew
. James Towle, Director for New Business Models, Jaguar Land Rover
. Katya Denike, Chief Product Officer, Holland & Barrett

11:55AM

Networking Break

12:10PM

(GMT)

Sarah Ilieva

Head of Digital Experience

Royal Botanic Gardens, Kew

Associated Talks:

11:15AM - Day 2

View Panel: How Can CX be Successfully Renewed by Digital Technology?

12:10PM - Day 2

View Presentation: Digital Transformation for a Unified view of the Customer

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Presentation: Digital Transformation for a Unified view of the Customer

  • Exploring the benefits and opportunities presented through having one unified view of the customer.    
  • CX and Trust, discussing the importance of data and security to ensure customer retention.   
  • Discussing the digitally connected and informed consumer – Assessing product customization for an engaged consumer.   
  • Customer engagement and understanding – ensuring you capture all customer touchpoints across digital platforms to anticipate behaviors, personalize interactions and improve customer stickiness.
. Sarah Ilieva, Head of Digital Experience, Royal Botanic Gardens, Kew

12:40PM

(GMT)

Presentation: De-risking Gen AI Adoption in Enterprise – Strategies for Success

  • Explore the potential of Generative Artificial Intelligence (Gen AI) and its transformative impact on enterprise operations and decision-making processes. 
  • Identify and address the key challenges and risks associated with Gen AI implementation, including ethics, transparency, and regulatory compliance. 
  • Learn practical strategies and best practices to de-risk Gen AI adoption in enterprise, ensuring a seamless integration that maximizes benefits while minimizing potential pitfalls. 

01:00PM

(GMT)

Presentation: HR Transformation and Elevating Employee Experience in the Digital Era

  • Understand how technology and data-driven strategies are reshaping HR functions, empowering HR professionals to become strategic partners in organizational growth. 
  • Learn about innovative approaches to enhance employee engagement, satisfaction, and productivity through personalized digital solutions, flexible work arrangements, and continuous feedback mechanisms. 
  • Gain insights into successful case studies of organizations that have undergone successful HR transformations and reaped the benefits of a transformed employee experience. 

01:20PM

Lunch and Networking Break

02:00PM

(GMT)

Christina Lovelock

Author, Speaker, Coach

Associated Talks:

10:00AM - Day 2

View Human-centred Approaches to DTX: Chairperson’s Welcome

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Rich Shersby

Lead Solutions Architect, Digital Innovation Team

LNER

Associated Talks:

02:00PM - Day 2

View Panel: Data – A Creative Material

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Anshul Bansal

Commercial Director

Yum Foods (KFC)

Associated Talks:

02:00PM - Day 2

View Panel: Data – A Creative Material

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Heather Walker

Global Head of Data Science, Analytics & Visualisation

Specsavers

Associated Talks:

02:00PM - Day 2

View Panel: Data – A Creative Material

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Panel: Data – A Creative Material

This panel will: 

  •  Explore how organizations can treat data as a creative material, leveraging it to drive innovation and design new products/services. 
  • Demonstrate how to craft compelling stories using data, bridging the gap between analytical insights and engaging narratives that resonate with stakeholders. 
  • Discuss the rise of Cloud computing and how it has transformed how you should approach data.  
  • Address common challenges organisations face when using data creatively, such as data quality issues, resistance to change, and finding the right balance between data-driven decision-making and human intuition. 
Moderator: . Christina Lovelock, Author, Speaker, Coach,
. Rich Shersby, Lead Solutions Architect, Digital Innovation Team, LNER
. Anshul Bansal, Commercial Director, Yum Foods (KFC)
. Heather Walker, Global Head of Data Science, Analytics & Visualisation, Specsavers

02:40PM

(GMT)

Peyman Moh

Former Director, Digital Health & Innovation, Global Tech

GSK

Associated Talks:

02:40PM - Day 2

View Presentation: How Innovation can Fast Track your Digital Journey

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Presentation: How Innovation can Fast Track your Digital Journey

  • Preparing your technology infrastructure for the future today.  
  • Embracing change and gearing up for the inevitable new workplace reality.  
  • How to reshape, build, adapt, and execute a new digital workplace strategy that aligns with your company’s goals.  
  • Creating a framework for guiding your company along its digital journey. 
. Peyman Moh, Former Director, Digital Health & Innovation, Global Tech, GSK

03:00PM

(GMT)

Presentation: Embracing the Future of Work

  • Understand the evolving nature of work in the digital age and the impact of technology on organizations, industries, and job roles.
  • Discover how digital tools and automation can enhance productivity, streamline workflows, and empower employees to focus on high-value tasks.
  • Gain insights into the skills and competencies required in the future workplace and how organizations can foster a culture of continuous learning and adaptability.

03:30PM

End of Event