Day 2 - 1 December
10:15AM
(GMT)
Presentation: Digital Transformation for a Unified view of the Customer
- Exploring the benefits and opportunities presented through having one unified view of the customer.
- CX and Trust, discussing the importance of data and security to ensure customer retention.
- Discussing the digitally connected and informed consumer – Assessing product customization for an engaged consumer.
- Customer engagement and understanding – ensuring you capture all customer touchpoints across digital platforms to anticipate behaviors, personalize interactions and improve customer stickiness.
10:45AM
(GMT)
Presentation: Unleashing the Power of AI and Analytics
- Reviewing the use of AI and analytics to enhance your business efficiency.
- Exploring how AI helps recognize customer intent and how this enhances customer connection.
- Reviewing AI-powered solutions that can be deployed quickly and cost-effectively.
11:15AM
(GMT)
Panel: How Can CX be Successfully Renewed by Digital Technology?
- Exploring which transformative technologies are best for your organization and how they can help your business thrive.
- How can you re-design your organization to be more agile and effective?
- Reviewing technologies such as Automation, Machine Learning, AI and Chatbots and how they can drive business efficiencies.
11:55AM
Networking Break
02:40PM
(GMT)
Presentation: Monitoring the Impact of Your Digital Transformation
- The methods of how to analyse your Digital Transformation journey.
- What are the key signs of a successful digital transformation strategy?
- Exploring the intrinsic connection of an employee, a consumer, and the end-user and the impact this has on your Digital Transformation Journey.
12:10PM
(GMT)
Fireside Chat: Accessibility – A Digital Transformation Imperative
- What do we mean by Accessibility? And why it is more important than ever in an increasingly digitally focused world.
- Understanding that Digital accessibility is a practice, not a project.
- Discussing how to Achieve Accessibility, and analysing the right technologies to do so.
12:40PM
(GMT)
Presentation: How Innovation can Fast Track your Digital Journey
- Preparing your technology infrastructure for the future today.
- Embracing change and gearing up for the inevitable new workplace reality.
- How to reshape, build, adapt, and execute a new digital workplace strategy that aligns with your company’s goals.
- Creating a framework for guiding your company along its digital journey.
01:00PM
(GMT)
Presentation: No-code, Low-code Software Development in Democratizing Digital
- The democratization of software and extending the ability to be creative with computers.
- Innovation with Low-Code Automation.
01:20PM
Lunch and Networking Break
02:00PM
(GMT)
Panel: Data – A Creative Material
- Reviewing the impact of analytical data to aid your organisation to assess the needs of target customers.
- Using data creatively to map out the Customer Journey to create an engaging CX.
- Exploring how the rise of Cloud has transformed how you should approach data and consequently optimize business performance.
02:40PM
(GMT)
Presentation: Monitoring the Impact of Your Digital Transformation
- The methods of how to analyse your Digital Transformation journey.
- What are the key signs of a successful digital transformation strategy?
- Exploring the intrinsic connection of an employee, a consumer, and the end-user and the impact this has on your Digital Transformation Journey.
03:00PM
(GMT)
Presentation: Into the Metaverse – Is it really the Future of the Internet?
- What is the Metaverse? Where is it?
- Exploring what the Metaverse means for businesses and organizations.
- Understanding Web 3.0 as a new human-centred, community experience.
- Looking at the opportunities which the Metaverse presents for Enterprise businesses and the future of your organization.