Day 2 - 1 December

10:00AM

(GMT)

Christina Lovelock

Author, Speaker, Coach

Associated Talks:

10:00AM - Day 2

View Human-centred Approaches to DTX: Chairperson’s Welcome

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Human-centred Approaches to DTX: Chairperson’s Welcome

Chairpersons welcome and opening remarks. 

. Christina Lovelock, Author, Speaker, Coach,

10:15AM

(GMT)

Dina Krapivko

Head of Technology Operations

PVH Europe

Associated Talks:

10:15AM - Day 2

View Presentation: Beyond Technology – The Human Side of Transformation

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Presentation: Beyond Technology – The Human Side of Transformation

Digital isn’t just about technology—it’s about the people who use it. Discover strategies to ensure that while navigating the complexities of the digital age, businesses never lose sight of their most valuable asset: their people.

. Dina Krapivko, Head of Technology Operations, PVH Europe

10:50AM

(GMT)

Dave Drodge

Legal and Compliance Digital Transformation Lead

Roche

Associated Talks:

12:35PM - Day 2

View Presentation: De-risking Gen AI Adoption in Enterprise – Strategies for Success

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David Forde

Client Director

Gate One

Associated Talks:

10:50AM - Day 2

View Panel: How Can CX be Successfully Renewed by Digital Technology?

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Sarah Ilieva

Head of Digital Experience

Royal Botanic Gardens, Kew

Associated Talks:

10:50AM - Day 2

View Panel: How Can CX be Successfully Renewed by Digital Technology?

12:00PM - Day 2

View Presentation: Digital Transformation for a Unified view of the Customer

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Panel: How Can CX be Successfully Renewed by Digital Technology?

  • Reviewing the digital technologies which allow for seamless and consistent customer interactions, such as Automation, Machine Learning, AI and Chatbots. 
  • Addressing the cultural and organizational changes required to successfully implement digital-driven CX renewal. 
  • How to strike a balance between digital enhancements and maintaining the human touch in customer interactions. 
  • Real-world examples of companies that have effectively renewed their CX through digital technology. 
Moderator: . Dave Drodge, Legal and Compliance Digital Transformation Lead, Roche
. David Forde, Client Director, Gate One
. Sarah Ilieva, Head of Digital Experience, Royal Botanic Gardens, Kew

11:30AM

Networking Break

12:00PM

(GMT)

Sarah Ilieva

Head of Digital Experience

Royal Botanic Gardens, Kew

Associated Talks:

10:50AM - Day 2

View Panel: How Can CX be Successfully Renewed by Digital Technology?

12:00PM - Day 2

View Presentation: Digital Transformation for a Unified view of the Customer

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Presentation: Digital Transformation for a Unified view of the Customer

  • Exploring the benefits and opportunities presented through having one unified view of the customer.    
  • CX and Trust, discussing the importance of data and security to ensure customer retention.   
  • Discussing the digitally connected and informed consumer – Assessing product customization for an engaged consumer.   
  • Customer engagement and understanding – ensuring you capture all customer touchpoints across digital platforms to anticipate behaviors, personalize interactions and improve customer stickiness.
. Sarah Ilieva, Head of Digital Experience, Royal Botanic Gardens, Kew

12:35PM

(GMT)

Dave Drodge

Legal and Compliance Digital Transformation Lead

Roche

Associated Talks:

12:35PM - Day 2

View Presentation: De-risking Gen AI Adoption in Enterprise – Strategies for Success

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Presentation: De-risking Gen AI Adoption in Enterprise – Strategies for Success

  • Explore the potential of Generative Artificial Intelligence (Gen AI) and its transformative impact on enterprise operations and decision-making processes. 
  • Identify and address the key challenges and risks associated with Gen AI implementation, including ethics, transparency, and regulatory compliance. 
  • Learn practical strategies and best practices to de-risk Gen AI adoption in enterprise, ensuring a seamless integration that maximizes benefits while minimizing potential pitfalls. 
. Dave Drodge, Legal and Compliance Digital Transformation Lead, Roche

01:00PM

Lunch and Networking Break

02:00PM

(GMT)

Christina Lovelock

Author, Speaker, Coach

Associated Talks:

10:00AM - Day 2

View Human-centred Approaches to DTX: Chairperson’s Welcome

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Payal Dave

Data Architect

David Lloyd Leisure

Associated Talks:

02:00PM - Day 2

View Panel: Data – A Creative Material

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Andy Isaacs

Director of Data & Analytics

UKTV

Associated Talks:

02:00PM - Day 2

View Panel: Data – A Creative Material

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Rich Shersby

Lead Solutions Architect, Digital Innovation Team

LNER

Associated Talks:

02:00PM - Day 2

View Panel: Data – A Creative Material

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Anshul Bansal

Commercial Director

Yum Foods (KFC)

Associated Talks:

02:00PM - Day 2

View Panel: Data – A Creative Material

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Panel: Data – A Creative Material

This panel will: 

  •  Explore how organisations can treat data as a creative material, leveraging it to drive innovation and design new products/services. 
  • Demonstrate how to craft compelling stories using data, bridging the gap between analytical insights and engaging narratives that resonate with stakeholders. 
  • Discuss the rise of Cloud computing and how it has transformed how you should approach data.  
  • Address common challenges organisations face when using data creatively, such as data quality issues, resistance to change, and finding the right balance between data-driven decision-making and human intuition. 
Moderator: . Christina Lovelock, Author, Speaker, Coach,
. Payal Dave, Data Architect, David Lloyd Leisure
. Andy Isaacs, Director of Data & Analytics, UKTV
. Rich Shersby, Lead Solutions Architect, Digital Innovation Team, LNER
. Anshul Bansal, Commercial Director, Yum Foods (KFC)

02:45PM

(GMT)

Peyman Moh

Former Director, Digital Health & Innovation, Global Tech

GSK

Associated Talks:

02:45PM - Day 2

View Presentation: How Innovation can Fast Track your Digital Journey

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Presentation: How Innovation can Fast Track your Digital Journey

  • Preparing your technology infrastructure for the future today.  
  • Embracing change and gearing up for the inevitable new workplace reality.  
  • How to reshape, build, adapt, and execute a new digital workplace strategy that aligns with your company’s goals.  
  • Creating a framework for guiding your company along its digital journey. 
. Peyman Moh, Former Director, Digital Health & Innovation, Global Tech, GSK

03:10PM

End of Event