Human-centred Approaches to DTX

Chairpersons welcome and opening remarks. 

• Reviewing the use of AI and analytics to enhance your business efficiency. 
• Exploring how AI helps recognize customer intent and how this enhances customer connection.  
• Reviewing AI-powered solutions that can be deployed quickly and cost-effectively. 

• The methods of how to analyse your Digital Transformation journey. 
•  What are the key signs of a successful digital transformation strategy?  
•  Exploring the intrinsic connection of an employee, a consumer, and the end-user and the impact this has on your Digital Transformation Journey. 

• Reviewing the digital technologies which allow for seamless and consistent customer interactions, such as Automation, Machine Learning, AI and Chatbots. 
• Addressing the cultural and organizational changes required to successfully implement digital-driven CX renewal. 
• How to strike a balance between digital enhancements and maintaining the human touch in customer interactions. 
• Real-world examples of companies that have effectively renewed their CX through digital technology. 

• Exploring the benefits and opportunities presented through having one unified view of the customer.    
• CX and Trust, discussing the importance of data and security to ensure customer retention.   
• Discussing the digitally connected and informed consumer – Assessing product customization for an engaged consumer.   
• Customer engagement and understanding – ensuring you capture all customer touchpoints across digital platforms to anticipate behaviors, personalize interactions and improve customer stickiness.

• Explore the potential of Generative Artificial Intelligence (Gen AI) and its transformative impact on enterprise operations and decision-making processes. 
• Identify and address the key challenges and risks associated with Gen AI implementation, including ethics, transparency, and regulatory compliance. 
• Learn practical strategies and best practices to de-risk Gen AI adoption in enterprise, ensuring a seamless integration that maximizes benefits while minimizing potential pitfalls. 

• Understand how technology and data-driven strategies are reshaping HR functions, empowering HR professionals to become strategic partners in organizational growth. 
• Learn about innovative approaches to enhance employee engagement, satisfaction, and productivity through personalized digital solutions, flexible work arrangements, and continuous feedback mechanisms. 
• Gain insights into successful case studies of organizations that have undergone successful HR transformations and reaped the benefits of a transformed employee experience. 

This panel will: 

•  Explore how organizations can treat data as a creative material, leveraging it to drive innovation and design new products/services. 
• Demonstrate how to craft compelling stories using data, bridging the gap between analytical insights and engaging narratives that resonate with stakeholders. 
• Discuss the rise of Cloud computing and how it has transformed how you should approach data.  
• Address common challenges organisations face when using data creatively, such as data quality issues, resistance to change, and finding the right balance between data-driven decision-making and human intuition. 

• Preparing your technology infrastructure for the future today.  
• Embracing change and gearing up for the inevitable new workplace reality.  
• How to reshape, build, adapt, and execute a new digital workplace strategy that aligns with your company’s goals.  
• Creating a framework for guiding your company along its digital journey. 

• Understand the evolving nature of work in the digital age and the impact of technology on organizations, industries, and job roles.
• Discover how digital tools and automation can enhance productivity, streamline workflows, and empower employees to focus on high-value tasks.
• Gain insights into the skills and competencies required in the future workplace and how organizations can foster a culture of continuous learning and adaptability.