Day 2 - 1 December

10:15AM

(GMT)

Presentation: Digital Transformation for a Unified view of the Customer

  • Exploring the benefits and opportunities presented through having one unified view of the customer.    
  • CX and Trust, discussing the importance of data and security to ensure customer retention.   
  • Discussing the digitally connected and informed consumer – Assessing product customization for an engaged consumer.   
  • Customer engagement and understanding – ensuring you capture all customer touchpoints across digital platforms to anticipate behaviors, personalize interactions and improve customer stickiness.

10:45AM

(GMT)

Presentation: Unleashing the Power of AI and Analytics

  • Reviewing the use of AI and analytics to enhance your business efficiency. 
  • Exploring how AI helps recognize customer intent and how this enhances customer connection.  
  • Reviewing AI-powered solutions that can be deployed quickly and cost-effectively. 

11:15AM

(GMT)

Panel: How Can CX be Successfully Renewed by Digital Technology?

  • Exploring which transformative technologies are best for your organization and how they can help your business thrive.    
  • How can you re-design your organization to be more agile and effective?   
  • Reviewing technologies such as Automation, Machine Learning, AI and Chatbots and how they can drive business efficiencies. 

11:55AM

Networking Break

02:40PM

(GMT)

Presentation: Monitoring the Impact of Your Digital Transformation

  • The methods of how to analyse your Digital Transformation journey. 
  •  What are the key signs of a successful digital transformation strategy?  
  •  Exploring the intrinsic connection of an employee, a consumer, and the end-user and the impact this has on your Digital Transformation Journey. 

12:10PM

(GMT)

Fireside Chat: Accessibility – A Digital Transformation Imperative

  • What do we mean by Accessibility? And why it is more important than ever in an increasingly digitally focused world. 
  • Understanding that Digital accessibility is a practice, not a project. 
  • Discussing how to Achieve Accessibility, and analysing the right technologies to do so. 

12:40PM

(GMT)

Presentation: How Innovation can Fast Track your Digital Journey

  • Preparing your technology infrastructure for the future today.  
  • Embracing change and gearing up for the inevitable new workplace reality.  
  • How to reshape, build, adapt, and execute a new digital workplace strategy that aligns with your company’s goals.  
  • Creating a framework for guiding your company along its digital journey. 

01:00PM

(GMT)

Presentation: No-code, Low-code Software Development in Democratizing Digital

  • The democratization of software and extending the ability to be creative with computers. 
  • Innovation with Low-Code Automation. 

01:20PM

Lunch and Networking Break

02:00PM

(GMT)

Panel: Data – A Creative Material

  • Reviewing the impact of analytical data to aid your organisation to assess the needs of target customers.  
  • Using data creatively to map out the Customer Journey to create an engaging CX.  
  • Exploring how the rise of Cloud has transformed how you should approach data and consequently optimize business performance. 

02:40PM

(GMT)

Presentation: Monitoring the Impact of Your Digital Transformation

  • The methods of how to analyse your Digital Transformation journey. 
  •  What are the key signs of a successful digital transformation strategy?  
  •  Exploring the intrinsic connection of an employee, a consumer, and the end-user and the impact this has on your Digital Transformation Journey. 

03:00PM

(GMT)

Presentation: Into the Metaverse – Is it really the Future of the Internet?

  • What is the Metaverse? Where is it? 
  • Exploring what the Metaverse means for businesses and organizations.  
  • Understanding Web 3.0 as a new human-centred, community experience. 
  • Looking at the opportunities which the Metaverse presents for Enterprise businesses and the future of your organization. 

03:30PM

End of Event