Day 2 - 1 December
10:00AM
(GMT)
Christina Lovelock
Author, Speaker, Coach

10:00AM - Day 2
View Human-centred Approaches to DTX: Chairperson’s Welcome
Human-centred Approaches to DTX: Chairperson’s Welcome
Chairpersons welcome and opening remarks.
10:15AM
(GMT)
Presentation: Unleashing the Power of AI and Analytics
- Reviewing the use of AI and analytics to enhance your business efficiency.
- Exploring how AI helps recognize customer intent and how this enhances customer connection.
- Reviewing AI-powered solutions that can be deployed quickly and cost-effectively.
10:45AM
(GMT)
Keynote Presentation: Monitoring the Impact of Your Digital Transformation
- The methods of how to analyse your Digital Transformation journey.
- What are the key signs of a successful digital transformation strategy?
- Exploring the intrinsic connection of an employee, a consumer, and the end-user and the impact this has on your Digital Transformation Journey.
11:15AM
(GMT)
Dave Drodge
Legal and Compliance Digital Transformation Lead
Roche
Sarah Ilieva
Head of Digital Experience
Royal Botanic Gardens, Kew

11:15AM - Day 2
View Panel: How Can CX be Successfully Renewed by Digital Technology?

12:10PM - Day 2
View Presentation: Digital Transformation for a Unified view of the Customer
James Towle
Director for New Business Models
Jaguar Land Rover

11:15AM - Day 2
View Panel: How Can CX be Successfully Renewed by Digital Technology?
Katya Denike
Chief Product Officer
Holland & Barrett

11:15AM - Day 2
View Panel: How Can CX be Successfully Renewed by Digital Technology?
Panel: How Can CX be Successfully Renewed by Digital Technology?
- Reviewing the digital technologies which allow for seamless and consistent customer interactions, such as Automation, Machine Learning, AI and Chatbots.
- Addressing the cultural and organizational changes required to successfully implement digital-driven CX renewal.
- How to strike a balance between digital enhancements and maintaining the human touch in customer interactions.
- Real-world examples of companies that have effectively renewed their CX through digital technology.
11:55AM
Networking Break
12:10PM
(GMT)
Sarah Ilieva
Head of Digital Experience
Royal Botanic Gardens, Kew

11:15AM - Day 2
View Panel: How Can CX be Successfully Renewed by Digital Technology?

12:10PM - Day 2
View Presentation: Digital Transformation for a Unified view of the Customer
Presentation: Digital Transformation for a Unified view of the Customer
- Exploring the benefits and opportunities presented through having one unified view of the customer.
- CX and Trust, discussing the importance of data and security to ensure customer retention.
- Discussing the digitally connected and informed consumer – Assessing product customization for an engaged consumer.
- Customer engagement and understanding – ensuring you capture all customer touchpoints across digital platforms to anticipate behaviors, personalize interactions and improve customer stickiness.
12:40PM
(GMT)
Presentation: De-risking Gen AI Adoption in Enterprise – Strategies for Success
- Explore the potential of Generative Artificial Intelligence (Gen AI) and its transformative impact on enterprise operations and decision-making processes.
- Identify and address the key challenges and risks associated with Gen AI implementation, including ethics, transparency, and regulatory compliance.
- Learn practical strategies and best practices to de-risk Gen AI adoption in enterprise, ensuring a seamless integration that maximizes benefits while minimizing potential pitfalls.
01:00PM
(GMT)
Presentation: HR Transformation and Elevating Employee Experience in the Digital Era
- Understand how technology and data-driven strategies are reshaping HR functions, empowering HR professionals to become strategic partners in organizational growth.
- Learn about innovative approaches to enhance employee engagement, satisfaction, and productivity through personalized digital solutions, flexible work arrangements, and continuous feedback mechanisms.
- Gain insights into successful case studies of organizations that have undergone successful HR transformations and reaped the benefits of a transformed employee experience.
01:20PM
Lunch and Networking Break
02:00PM
(GMT)
Christina Lovelock
Author, Speaker, Coach

10:00AM - Day 2
View Human-centred Approaches to DTX: Chairperson’s Welcome
Rich Shersby
Lead Solutions Architect, Digital Innovation Team
LNER

02:00PM - Day 2
View Panel: Data – A Creative Material
Anshul Bansal
Commercial Director
Yum Foods (KFC)

02:00PM - Day 2
View Panel: Data – A Creative Material
Heather Walker
Global Head of Data Science, Analytics & Visualisation
Specsavers

02:00PM - Day 2
View Panel: Data – A Creative Material
Panel: Data – A Creative Material
This panel will:
- Explore how organizations can treat data as a creative material, leveraging it to drive innovation and design new products/services.
- Demonstrate how to craft compelling stories using data, bridging the gap between analytical insights and engaging narratives that resonate with stakeholders.
- Discuss the rise of Cloud computing and how it has transformed how you should approach data.
- Address common challenges organisations face when using data creatively, such as data quality issues, resistance to change, and finding the right balance between data-driven decision-making and human intuition.
02:40PM
(GMT)
Peyman Moh
Former Director, Digital Health & Innovation, Global Tech
GSK

02:40PM - Day 2
View Presentation: How Innovation can Fast Track your Digital Journey
Presentation: How Innovation can Fast Track your Digital Journey
- Preparing your technology infrastructure for the future today.
- Embracing change and gearing up for the inevitable new workplace reality.
- How to reshape, build, adapt, and execute a new digital workplace strategy that aligns with your company’s goals.
- Creating a framework for guiding your company along its digital journey.
03:00PM
(GMT)
Presentation: Embracing the Future of Work
- Understand the evolving nature of work in the digital age and the impact of technology on organizations, industries, and job roles.
- Discover how digital tools and automation can enhance productivity, streamline workflows, and empower employees to focus on high-value tasks.
- Gain insights into the skills and competencies required in the future workplace and how organizations can foster a culture of continuous learning and adaptability.