- Start Time:12:10PM
- End Time:12:40PM
- Day:Day 2
- Exploring the benefits and opportunities presented through having one unified view of the customer.
- CX and Trust, discussing the importance of data and security to ensure customer retention.
- Discussing the digitally connected and informed consumer – Assessing product customization for an engaged consumer.
- Customer engagement and understanding – ensuring you capture all customer touchpoints across digital platforms to anticipate behaviors, personalize interactions and improve customer stickiness.