• Start Time:
    10:50AM
  • End Time:
    11:30AM
  • Day:
    Day 2

Talk:

  • Reviewing the digital technologies which allow for seamless and consistent customer interactions, such as Automation, Machine Learning, AI and Chatbots. 
  • Addressing the cultural and organizational changes required to successfully implement digital-driven CX renewal. 
  • How to strike a balance between digital enhancements and maintaining the human touch in customer interactions. 
  • Real-world examples of companies that have effectively renewed their CX through digital technology. 

Associated Speakers:

David Forde

Client Director

Gate One

Associated Talks:

10:50AM - Day 2

View Panel: How Can CX be Successfully Renewed by Digital Technology?

View Full Info

Sarah Ilieva

Head of Digital Experience

Royal Botanic Gardens, Kew

Associated Talks:

10:50AM - Day 2

View Panel: How Can CX be Successfully Renewed by Digital Technology?

12:00PM - Day 2

View Presentation: Digital Transformation for a Unified view of the Customer

View Full Info