Fireside Chat: Keeping a People-First Focus in a Digital World

Talk:

As companies across the digital space expand, the risk of losing touch with their customers grows as well. How can a business involve its customers in key decisions? What does the customer voice look like over the next decade? How do we mend the growing gap between community and corporation?

In this session, giffgaff CEO Ash Schofield will discuss the company’s approach to its members, how it ensures they have a meaningful voice that gives the company direction longevity, and what that looks like in practice.