Rick has been running IT projects for over twenty five years, mainly in Financial Services & Utilities. Having started out in mainframes he moved through PC applications & support into Project and Portfolio Management. After years of running IT projects, he moved into a Global Project Delivery Assurance role ensuring large, complex projects were not ‘watermelon’ projects – green on the outside, red in the middle. With certain issues reoccurring on these large projects, the role changed into one that assisted teams across the world implement IT project management best practices, such as increasing the use of Agile & DevOps, both from a technical perspective but also from an organisational perspective. More recently he has been running complex global programs, currently focussing on Claims Transformation.