Laura Fiacco

Head of CS & CX Analytics

Kiwi.com

Biography

Laura is originally from Florida and began her career in investment banking in New York City before making a strategic pivot to the Technology sector. Her life took a turn when she moved to Dublin, Ireland for a role at LinkedIn where she spent 3.5 years before finding her European home in Barcelona, Spain in 2022.

Today, Laura leads a team of Customer Experience and Customer Success analysts and engineers at Kiwi.com. She excels at translating operational challenges into business solutions that enhance products and drive revenue growth.

Laura’s unique background, spanning multiple industries, countries, and cultures, has shaped her into a versatile professional with a truly global perspective. This diverse experience has been instrumental in her growth, equipping her with the adaptability and cross-cultural insights needed to bridge customer needs with business objectives in the dynamic travel technology landscape.

Speaking at..

Event Name: Digital Transformation

Presentation Title: Panel: Unifying teams for successful digital transformation: Strategies for engagement and collaboration

Date of Presentation: 04/02/2026

Time of Presentation: 9:45 am

Presentation Stage Name: Digital Transformation in Action

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