Day 2 - 27 September 2023
10:00AM
(CEST)
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Jonathan Alloy
Digital Transformation Executive
Financial Services

10:00AM - Day 2
View Chairperson’s Welcome

9:45AM - Day 1
View Chairperson’s Welcome
Chairperson’s Welcome
Chairpersons welcome and opening remarks.
. Jonathan Alloy, Digital Transformation Executive, Financial Services
10:15AM
(CEST)
Presentation: Digital Transformation for a Unified View of the Customer
- Exploring the benefits and opportunities presented through having one unified view of the customer.
- CX and Trust, discussing the importance of data and security to ensure customer retention.
- Discussing the digitally connected and informed consumer – Assessing product customization for an engaged consumer.
- Customer engagement and understanding – ensuring you capture all customer touchpoints across digital platforms to anticipate behaviors, personalize interactions and improve customer stickiness.
10:45AM
(CEST)
Presentation: Unleashing the Power of AI and Analytics
- Reviewing the use of AI and analytics to enhance your business efficiency.
- Exploring how AI helps recognize customer intent and how this enhances customer connection.
- Reviewing AI-powered solutions that can be deployed quickly and cost-effectively.
11:15AM
(CEST)
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Kian Abolfazlian
Director, Data Transformation Leader, IGT Business Cluster
Philips

11:15AM - Day 2
View Panel: How Can CX be Successfully Renewed by Digital Technology?

10:00AM - Day 1
View Presentation: What IT Leaders Need to be Aware of to Secure Efficient Digital Transformation
Panel: How Can CX be Successfully Renewed by Digital Technology?
- Exploring which transformative technologies are best for your organization and how they can help your business thrive.
- How can you re-design your organization to be more agile and effective to benefit your customers?
- Reviewing technologies such as Automation, Machine Learning, AI and Chatbots and how they can drive business efficiencies.
. Kian Abolfazlian, Director, Data Transformation Leader, IGT Business Cluster, Philips
11:55AM
Networking Break
12:20PM
(CEST)
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Vytautas Aseris, PhD
Director of Engineering
Vinted

12:20PM - Day 2
View Presentation: How One Stays Inclusive in the Ever Transforming (Digital) World
Presentation: How One Stays Inclusive in the Ever Transforming (Digital) World
To follow soon …
. Vytautas Aseris, PhD, Director of Engineering, Vinted
12:40PM
(CEST)
Presentation: How Innovation can Fast Track your Digital Journey
- Preparing your technology infrastructure for the future today.
- Embracing change and gearing up for the inevitable new workplace reality.
- How to reshape, build, adapt, and execute a new digital workplace strategy that aligns with your company’s goals.
- Creating a framework for guiding your company along its digital journey.
01:00PM
(CEST)
Presentation: No-code, Low-code Software Development in Democratizing Digital
- The democratization of software and extending the ability to be creative with computers.
- Innovation with Low-Code Automation.
01:20PM
Lunch and Networking Break
02:00PM
(CEST)
Anh Tran
Lead Consultant - Data
DevoTeam
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Maxim Foursa
Head of Application Data Services
Booking.com

02:00PM - Day 2
View Panel: Data – A Creative Material

11:45AM - Day 1
View Panel: Fuelling Your Digital Engine: Core Digital Infrastructures, Technologies, and Beyond
Pradeep Jadhav
Director, Data Science, Digital Global
BNY Mellon

02:00PM - Day 2
View Panel: Data – A Creative Material
Panel: Data – A Creative Material
- Reviewing the impact of analytical data to aid your organisation to assess the needs of target customers.
- Using data creatively to map out the Customer Journey to create an engaging CX.
- Exploring how the rise of Cloud has transformed how you should approach data and consequently optimize business performance.
Moderator: . Anh Tran, Lead Consultant - Data, DevoTeam
. Maxim Foursa, Head of Application Data Services, Booking.com
. Pradeep Jadhav, Director, Data Science, Digital Global, BNY Mellon
02:40PM
(CEST)
Presentation: Monitoring the Impact of Your Digital Transformation
- The methods of how to analyse your Digital Transformation journey.
- What are the key signs of a successful digital transformation strategy?
- Exploring the intrinsic connection of an employee, a consumer, and the end-user and the impact this has on your Digital Transformation Journey.
03:00PM
(CEST)
Presentation: Into the Metaverse – Is it really the Future of the Internet?
- What is the Metaverse? Where is it?
- Exploring what the Metaverse means for businesses and organizations.
- Understanding Web 3.0 as a new human-centred, community experience.
- Looking at the opportunities which the Metaverse presents for Enterprise businesses and the future of your organization.