Human-Centred Approaches to DTX

Chairpersons welcome and opening remarks. 

• Exploring the benefits and opportunities presented through having one unified view of the customer.    
• CX and Trust, discussing the importance of data and security to ensure customer retention.   
• Discussing the digitally connected and informed consumer – Assessing product customization for an engaged consumer.   
• Customer engagement and understanding – ensuring you capture all customer touchpoints across digital platforms to anticipate behaviors, personalize interactions and improve customer stickiness. 

• Reviewing the use of AI and analytics to enhance your business efficiency. 
• Exploring how AI helps recognize customer intent and how this enhances customer connection.  
• Reviewing AI-powered solutions that can be deployed quickly and cost-effectively. 

• Exploring which transformative technologies are best for your organization and how they can help your business thrive.    
• How can you re-design your organization to be more agile and effective to benefit your customers?   
• Reviewing technologies such as Automation, Machine Learning, AI and Chatbots and how they can drive business efficiencies. 

To follow soon …

• Preparing your technology infrastructure for the future today.  
• Embracing change and gearing up for the inevitable new workplace reality.  
• How to reshape, build, adapt, and execute a new digital workplace strategy that aligns with your company’s goals.  
• Creating a framework for guiding your company along its digital journey. 

• The democratization of software and extending the ability to be creative with computers. 
• Innovation with Low-Code Automation. 

• Reviewing the impact of analytical data to aid your organisation to assess the needs of target customers.  
• Using data creatively to map out the Customer Journey to create an engaging CX.  
• Exploring how the rise of Cloud has transformed how you should approach data and consequently optimize business performance. 

• The methods of how to analyse your Digital Transformation journey. 
•  What are the key signs of a successful digital transformation strategy?  
•  Exploring the intrinsic connection of an employee, a consumer, and the end-user and the impact this has on your Digital Transformation Journey. 

• What is the Metaverse? Where is it? 
• Exploring what the Metaverse means for businesses and organizations.  
• Understanding Web 3.0 as a new human-centred, community experience. 
• Looking at the opportunities which the Metaverse presents for Enterprise businesses and the future of your organization.