- Start Time:11:15AM
- End Time:11:55AM
- Day:Day 2
Talk:
- Reviewing the digital technologies which allow for seamless and consistent customer interactions, such as Automation, Machine Learning, AI and Chatbots.
- Addressing the cultural and organizational changes required to successfully implement digital-driven CX renewal.
- How to strike a balance between digital enhancements and maintaining the human touch in customer interactions.
- Real-world examples of companies that have effectively renewed their CX through digital technology.
Associated Speakers:
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Albert Verhoef
IBM Infrastructure Sales Manager
IBM

11:15AM - Day 2
View Panel: How Can CX be Successfully Renewed by Digital Technology?

12:35PM - Day 1
View Presentation: Journey to the New World of Infrastructure
Sabine Schmidt
Head of Global IT Helpdesk & Digital Support Services
ABN AMRO Bank N.V.

11:15AM - Day 2
View Panel: How Can CX be Successfully Renewed by Digital Technology?
Jeltsin Neckebroek
Head of DTC eCommerce
AB InBev

11:15AM - Day 2
View Panel: How Can CX be Successfully Renewed by Digital Technology?
Kian Abolfazlian
Director, Data Transformation Leader
Former Philips

11:15AM - Day 2
View Panel: How Can CX be Successfully Renewed by Digital Technology?

10:00AM - Day 1
View Presentation: Ensuring a Secure and Streamlined Digital Transformation – Essential Insights for IT Leaders