• Start Time:
    11:15AM
  • End Time:
    11:55AM
  • Day:
    Day 2

Talk:

  • Reviewing the digital technologies which allow for seamless and consistent customer interactions, such as Automation, Machine Learning, AI and Chatbots.
  • Addressing the cultural and organizational changes required to successfully implement digital-driven CX renewal.
  • How to strike a balance between digital enhancements and maintaining the human touch in customer interactions.
  • Real-world examples of companies that have effectively renewed their CX through digital technology.

Associated Speakers:

Albert Verhoef

IBM Infrastructure Sales Manager

IBM

Associated Talks:

11:15AM - Day 2

View Panel: How Can CX be Successfully Renewed by Digital Technology?

12:35PM - Day 1

View Presentation: Journey to the New World of Infrastructure

View Full Info

Sabine Schmidt

Head of Global IT Helpdesk & Digital Support Services

ABN AMRO Bank N.V.

Associated Talks:

11:15AM - Day 2

View Panel: How Can CX be Successfully Renewed by Digital Technology?

View Full Info

Jeltsin Neckebroek

Head of DTC eCommerce

AB InBev

Associated Talks:

11:15AM - Day 2

View Panel: How Can CX be Successfully Renewed by Digital Technology?

View Full Info

Kian Abolfazlian

Director, Data Transformation Leader

Former Philips

Associated Talks:

11:15AM - Day 2

View Panel: How Can CX be Successfully Renewed by Digital Technology?

10:00AM - Day 1

View Presentation: Ensuring a Secure and Streamlined Digital Transformation – Essential Insights for IT Leaders

View Full Info