• Start Time:
    10:30AM
  • End Time:
    11:10AM
  • Day:
    Day 1

Talk:

  • Artificial Intelligence – The key to knowing your customers. Using AI to understand and anticipate the behaviors of customers in order to serve better, more personal, more relevant experiences that lead to increased loyalty over time.
  • Gaining a 360 view of your customer – Understanding the purchase and consumer journey to help inform investment and service development decisions.
  • Analytics and Digital Transformation – What metrics can you use for measuring that engagement, and what should be outputs/outcomes be?
  • Discussing the importance of consistency, reliability, and ease of use for customer retention.

Associated Speakers:

Gabrielle Davelaar

AI Technical Specialist

Microsoft

Associated Talks:

10:30AM - Day 1

View Panel: Customer Loyalty – How to Improve Retention with Personalisation & Digital Experiences

View Full Info

Joe Calder

Fellow

British Computer Society

Associated Talks:

01:00PM - Day 1

View Presentation: Digital Twin Development and Deployment – Breaking down the barriers

10:30AM - Day 1

View Panel Discussion: Digital leadership in a Modern Age – The Importance of a Human Centric Digital Strategy

10:30AM - Day 1

View Panel: Customer Loyalty – How to Improve Retention with Personalisation & Digital Experiences

View Full Info

Gwenn Réthoret

Director/General Manager

Just Eat

Associated Talks:

10:30AM - Day 1

View Panel: Customer Loyalty – How to Improve Retention with Personalisation & Digital Experiences

View Full Info