Agenda 2024

09:30 AM - 09:45 AM

Chairperson’s Opening Remarks

  • Chairpersons welcome and opening remarks

09:45 AM - 10:10 AM

Presentation: Intelligent synergy: Amplifying customer service and supply chain resilience with data, analytics and AI

  • Unveil the era of Intelligent Synergy where Data, Analytics, and AI converge to redefine Supply Chain resilience and Customer Service excellence. Rodrigo Krasnicki delves into Coca-Cola Europacific’s trailblazing strategy, spotlighting AI’s pivotal role in transforming operations.  
  • From enhanced decision-making to smart portfolio management, this session explores practical applications that are setting new standards in operational efficiency and customer satisfaction. 

10:20 AM - 10:50 AM

Presentation: Improving your business decisions with hyperautomation

  • A deep-drive into tackling your toughest processes, improving operational agility, and reducing your service costs by applying hyperautomation – a combination of technologies such as RPA, AI, and ML which you can integrate with your new or existing platforms.
  • Learn more about the advantages of a digital workforce, and the new opportunities it can bring, such as filling in the previous gaps between tasks and functions.

10:55 AM - 11:25 AM

Presentation: How to rally teams for transformation

  • Top tips on running an effective transformation team; discussing topics such as the importance of company culture, maintaining an innovative mindset, and learning how to inform effectively across various departments.
  • Knowing the actionable steps to take when connecting teams, by bridging communication and educational gaps.

11:25 AM - 11:55 AM

Networking Break

11:55 AM - 12:35 PM

Panel: The evolution of emerging technologies to advance digital transformation

  • Which emerging technologies are disrupting the digital transformation journey such as AI, ML, ChatGPT, IoT, 5G, Blockchain, cloud, AR/VR, and so on.
  • How can we best integrate such technologies into all aspects of business operations e.g. Customer Experience (CX), road mapping, and data-driven strategies?

12:40 PM - 1:00 PM

Presentation: Making your digital transformation stick: Evolving your teams from a fixed to a continual improvement mindset

  • All too often digital transformation attempts fail or need to be repeated in a few years.
  • While organizations often diligently implement new technologies and processes, they often apply the same fixed mindset to these changes. The result – diminished ROI on transformation initiatives, resulting in another large transformation investment in a few years.
  • I’ll share lessons learned on how to evolve your culture from a fixed mindset to one of continual improvement.

1:00 PM - 2:00 PM

Lunch Break

2:00 PM - 2:40 PM

Panel: The shift from Customer Experience to Human Experience: How can we go the extra mile?

  • Ensuring meaningful customer retention through brand storytelling, offering unique personalised experiences, encouraging loyalty. 
  • Conducting successful CX research to understand what the audience really wants, instead of just assuming. 
  • Connecting employee and customer experience to create a human experience and maximise business profit, whilst mimicking what a human does in a digital format. 
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2:45 PM - 3:05 PM

Presentation: Adopting mobile technologies and unified communications to boost your business processes

  • Learn more about the tools you can implement to make real-time interactions around the clock with customers easier.
  • Refine your existing security/privacy policies, user experience, customer insights and therefore productivity and ROI with better use of mobile technologies, such as user-centric apps, collaboration tools, and improved mobile data platforms.

3:05 PM - 3:35 PM

Networking Break

3:35 PM - 4:05 PM

Presentation: DevOps automation and value stream management

  • A discussion around DevOps automation and Value Stream Management; how to achieve overall efficiency, collaboration, and success of software development and delivery processes in organizations.
  • Attaining faster, more reliable releases while aligning development efforts with business goals.

4:10 PM - 4:30 PM

Presentation: Multi-cloud utilisation to achieve greater revenue growth

  • The various advantages of utilising multi-cloud environments to help track costs and usage, migrate workloads, and modernise infrastructures.
  • Techniques on how to improve disaster recovery and productivity levels with seamless communication.

4:35 PM - 5:15 PM

Fireside Chat: What does a successful digital transformation roadmap look like?

  • Vital considerations when deploying a step-by-step digital transformation roadmap; going back to basics when assessing data, teams, and objectives.
  • Agile methodology frameworks which can be used to regularly analyse progress.
  • Cross-functional collaboration approaches to ensure that everyone is in line with the same common goals.

10:00 AM - 10:15 AM

Chairperson's Opening Remarks

10:15 AM - 10:45 AM

Presentation: Leading beyond boundaries: Unveiling the influential traits of change management in transformational leadership

10:50 AM - 11:10 AM

Presentation: Ensuring effective change management in the current landscape

  • Important factors to consider when bringing about change to your organisation; for instance, cultural and economic impacts, implementing workplace champions to drive certain behaviours, and highlighting the importance of a flexible working culture.
  • Looking at ways to understand the needs of all teams before change management is executed, and addressing exactly why such changes need to be made.

11:10 AM - 11:40 AM

Networking Break

11:40 AM - 12:20 PM

Panel: IT leaders, what keeps you awake at night?

  • Adopting hybrid cloud solutions which incorporate analytics, automation, DevOps, artificial intelligence and other similar capabilities to optimize data and increase efficiency, without compromising the future of humanity. 
  • Ensuring that teams are fully equipped and confident enough to keep up with the technical landscape, whilst maintaining compliance and risk management. 
  • Digitally transforming the business by making future-proof decisions, keeping up with competitors, and championing operational excellence.   

12:25 PM - 12:55 PM

Presentation: What makes an influential change management leader?

  • Remaining competitive and relevant in an increasingly digital world, being open to restructuring processes and resistant to change.
  • Building a culture of disruptive innovation, investing in the right people and keeping them engaged.
  • Listening more and talking less to bridge training or communication gaps, encouraging a two-way feedback system.

12:55 PM - 1:55 PM

Lunch Networking Break

1:55 PM - 2:35 PM

Panel: Digital transformation as a strategy for sustainability

  • Accomplishing environmental, social, and governance (ESG) goals with greener technologies such as 5G, blockchain, AR/VR, plus AI and data-driven processes.
  • Working towards net zero by reducing the carbon footprint, opting for virtual over physical meetings whenever possible, choosing digital collaboration platforms etc.
  • Using technology to boost consumer awareness when it comes to sustainability, such as digital marketing around eco-friendly practices.

2:40 PM - 2:50 PM

Presentation: Reflections on the changing face and future of digital transformation

  • More emphasis on wireless technologies such as 6G to enhance personalised customer experiences, using both humans and technology.
  • Quantum computing to solve complex challenges and optimise processes across industries, such as healthcare, financial institutions, and global shipping companies.
  • Better connections between software and hardware with IoT connected devices.

2:55 PM - 3:25 PM

Presentation: Managing capabilities and business processes with enterprise architecture

  • As a business grows and IT/software systems become more complex with tech sprawl, the organization needs to decide how to manage its technology stack effectively, while still being nimble/agile to support the business needs.
  • How do we provide an overview of the enterprise technology landscape to decide on which areas to invest in?
  • How do we ensure that we are not implementing solutions multiple times?
  • How do we compare our technology stack with the industry?